Technical engineer at NetApp solution Center Ema, working in technical tickets from Emea parthner. At the moment the only member of the Sellbytel team doing OCI Assessment for NetApp, driving the installation with different customers for collecting inventory e performance.

Private tutor for courses about: SEO HTML5 CSS3

Cisco and Juniper managing experience. Creation of trouble tickets for customers and taking ownership of faults through to resolution Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA Liaison with suppliers and customers in relation to fault resolution and control the repair process Direct customer and account team interface providing day to day network support Manage initial trouble investigation, isolation and steady state recovery Assists users to identify and solve connection/communication problems Book out tickets to telco vendors for access circuit trouble investigation Provide regular status updates to enterprise and internal customers

Web analyst

Offered Web Site and Web Marketing consultations Collaborated with advertising agencies. Created a own hotspot linux wi-fi system according to the Italian laws for offering internet connection to customers and guests. Collaborated with various companies in the field of Internet, networking and telecommunication activities; Created various website Managed unix servers

Administration and management in the field of agriculture

Programming in Visual Basic